Return & Refund Policy

Return and Refund Policy Applicable to India Country.

Thank you for shopping at VIVA STORE Your satisfaction is important to us, and we strive to provide you with high-quality products and services. Please review our return and refund policy to understand the procedures for making a return and receiving a refund.

Return Request Period

If you wish to return a product, please file a complaint within 48 hours of receiving it. Requests made after this timeframe may not be accepted.

Damaged Products

If your product arrives damaged, kindly provide an unboxing video showing the damage. This video helps us assess the issue and provide appropriate assistance.

Missing Items

For any missing items in your order, please send us an unboxing video showing the items you received. Inform us within 7 days of delivery, and once confirmed, we will issue a refund for the missing item(s).

Exchange for Wrong Product

If you ordered the wrong product and wish to exchange it, please note that shipping costs for returning and receiving the replacement product will be your responsibility, as we operate as a wholesale platform. Contact our customer support team for further instructions.

Refund Eligibility

Refunds will be processed for eligible returns under the following conditions:

Damaged or Defective Products:

Once the damage or defect is confirmed through your provided video, we will initiate the refund process.

Missing Items:

If we are unable to provide the missing item(s), we will refund the value of the respective item(s).

Original Condition and Packaging

To qualify for a refund or exchange, the product must be in its original condition, unused, unwashed, and undamaged. All original packaging, accessories, tags, and labels must be included.

Return Shipping

The cost of return shipping will be the buyer’s responsibility unless the return is due to an error on our part (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed and credited back to your original payment method within 7 days.