Terms and Conditions

vivastores.in

1. Information We Collect from You.

We collect information you provide to us, which is necessary for fulfilling the contractual agreement between you and us and ensuring our compliance with legal obligations.

• Account Signup Information

When creating an account, we require information such as your email, name, surname, phone number, username, password, personal identification number, and address.

• Communication (Chats, Messages, etc.)

If you communicate with us via email or other methods, we collect information about your communication and any other details you choose to provide. This includes accessing email records, chat histories, and purchase history to respond to your requests effectively.

• User Images

Images uploaded by you may be used for purposes such as contributing product reviews, assisting with customer support, and enabling image-based product searches for a more personalized shopping experience.

• Payment Information.

To process orders and access certain features on our site, we may collect financial information such as your credit or debit card number, card type, expiration date, billing address, tax number, and full name.

• Login Information.

When logging into your account, we collect authentication data, including login credentials.

2. Information We Collect Automatically.

When you use our site or contact us directly, we may automatically collect information, including personal data, about how you interact with our services. This is essential for the performance of the contract between you and us, to meet our legal obligations, and to support our legitimate interest in improving the site's functionality and user experience.

• Log Data and Device Information

We collect log data and device information automatically when you access and use the site, even if you don’t create an account or log in. This includes details such as:

• Internet Protocol (IP) addresses
• Browser type
• Internet Service Provider (ISP)
• Referring/exit pages
• Operating system
• Date/time stamp
• Clickstream data

Tracking Technologies and Cookies

We use cookies and similar tracking technologies like beacons, tags, CI codes (click tracking), ISC (source tracking), ITC (item tracking codes), as well as data like phone model, device ID, and customer number. We also gather information about the device's operating system.

• Geo-location Data

We collect approximate location data based on information like your IP address to offer a more tailored user experience. This data is only collected when you access the site through your device.

• Usage Information

We utilize Google Analytics to collect information on how you interact with our site. This includes pages viewed, searches made, listings reviewed, and any bookings or purchases. Google Analytics sets a permanent cookie in your browser to identify you on future visits. For more details, please visit Google's Privacy Policy.

• Publicly Available Personal Information

We may also collect information that is publicly accessible.

3. The Way We Use Your Information.

We process your information in line with general data processing principles. The information we collect through our site may be used for several purposes, including but not limited to:

• Identifying users
• Creating accounts
• Establishing a trusted environment
• Generating statistics and conducting market analysis
• Maintaining communication with users
• Customizing marketing efforts
• Sending billing information
• Managing and processing user orders
• Contacting users
• Improving our services
• Ensuring data security and fraud prevention
• Complying with applicable laws and regulations
• Requesting feedback
• Posting testimonials
• Providing customer support
   

We will only collect and process your personal information where:

• You have given your consent,
• The information is necessary to perform a contract with you, or
• Processing is in our legitimate business interests (for example, improving our services or ensuring security).

4. Direct Marketing.

We may use the contact information you provide to send direct marketing communications. Depending on your preferences, these offers may be personalized using the information you have provided (e.g., location, social media profile data) or information we have collected or generated from other sources.

If you no longer wish to receive direct marketing communications from us, you can withdraw your consent at any time. You can do this by updating your preferences in your account settings or by following the unsubscribe instructions included in any marketing email you receive.

5. How We May Share Your Information.

We may share your information with third parties under certain circumstances:

• Third-party services:

We may share your email address with our mobile app provider, Vajro, and with Shopify if you use social login (e.g., Facebook, Google, Apple) or a one-time code for authentication.

• Analytical tools:

We may use analytics services (currently or in the future) such as Google Analytics, Firebase Analytics, Clevertap, and Appsflyer to collect and analyze data on how you interact with our site and app.

We may also disclose your information to third parties:

• When required by law, regulation, court order, or other legal processes.
• In response to lawful requests by public authorities, including for national security or law enforcement purposes.
• In connection with a business transaction, such as a sale, transfer, merger, bankruptcy, or restructuring.
• To protect or defend our rights, interests, or property, or those of third parties.
• To investigate wrongdoing in relation to our products and services.
• To protect the vital interests of an individual.

6. Cookies.

Cookies are small text files stored by your browser on your device when you visit our site. We use cookies to enhance your experience and make our site more user-friendly. Cookies allow us to recognize you and prevent repetitive requests for the same information.

Cookies from our site cannot be accessed by other websites. Most browsers accept cookies by default, but you can adjust your browser settings to refuse them.

Cookies We Use on Our Site:

Strictly Necessary Cookies: These cookies are essential for the proper functioning of our site. They allow us to display relevant information, customize your experience, and maintain security features. They also help us detect and prevent malicious activity. Without these cookies, the site may not function properly or its performance could be significantly hindered.

For more information on how to delete cookies and other helpful details about their use, please visit All About Cookies.

7. Sensitive Information.

We do not collect sensitive information, including but not limited to political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health information, or data related to sexual orientation.

Please refrain from sending, uploading, or providing us with any sensitive data. If you believe we may have received such information, please contact us using the details provided below. We reserve the right to delete any information we believe contains sensitive data.

8. PAYMENT INFORMATION.

Please refer to the privacy policy which is available in our website https://vivastores.in

9. Third-Party Links

Our site may contain links to other websites. Please review their privacy policies to understand how they collect and use your personal data, as we do not control their policies or data processing practices.

10. Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Your personal information will be retained only as long as required, unless we are legally obligated to retain it longer.

11. Security

We have implemented measures designed to protect the personal information you share with us, including physical, electronic, and procedural safeguards. We regularly monitor our systems for vulnerabilities.

However, no method of transmission over the internet or email is entirely secure. We cannot guarantee the absolute security of your personal information or any content you share with us or others.

We encourage you to avoid sharing sensitive information that could cause harm if disclosed. If you have any questions about the security of our site, please contact us at care@vivastores.in. 

12. Your Rights

You have several rights regarding the protection of your personal information, including:

Right to Access: You can request access to your personal information at any time by contacting us at care@vivastores.in.

Right to Rectify: You can correct, update, or request the deletion of your personal information.

Right to Object: If we process your information based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

Right to Lodge a Complaint: You can raise concerns with the Data Protection Authority in your country, but we recommend attempting resolution with us first.

Right to Erase Data: You can request data deletion for legitimate reasons, such as when data is no longer needed or has been unlawfully processed.

To delete your account and associated data, send an email to care@vivastores.in. We will process your request and delete all account data within 30 days, with confirmation sent via email.

13. Application of Policy

This policy applies only to services provided by our company. It does not apply to services offered by other companies or individuals, including websites linked from our site.

14. Amendments

Our policy may change over time. Any updates will be posted on our site, and for significant changes, we may provide additional notice (e.g., via email). Continued use of the site after changes implies acceptance of the revised policy.

15. Acceptance of This Policy.

By using our site, you confirm that you have read and agree to this policy. If you do not agree, please refrain from using our services. We reserve the right to update this policy, and continued use of the site signifies acceptance of any changes.

16. Further Information

If you have any questions regarding the data we collect or how we use it, please contact us at care@vivastores.in